Telemarketing Service Reviews: Why Philippines is the Best Offshore Destination for telemarketing services?

The trend today for young professionals is working in a Call Center even if they finish a college degree unrelated to that profession. In return, these Call Centers have continued to strive in the country. Outsourcing is a booming industry in the country. What is outsourcing? Outsourcing is the purchase by a company of labor or parts from a source outside the company rather than using the company’s staff or plant. These foreign companies establish offshore offices to provide service of their products in the fast paced growth of the company. Numbers of offshore companies were being set up around the world; lucky for us, Philippines is a frontrunner of this offshore destination.

It is said that the call centers in the Philippines started out humbly by handling the responses and services through email. It is then that some of these companies eventually decided to set up offshore companies in developing countries – so that is how call centers was conceived in the Philippines. Today, the manpower of these offshore companies is handling data and voice calls usually for customer service or technical support.

The advantages of Call Centers in the Philippines:

Low operational costs, scalability and unrestricted contacts of skilled workers are among the reasons why companies prefer offshore locations. Also, setting up call centers in other developing countries, like the Philippines, is cheaper compare to their domestic operations. Outsourcing for some companies is a cost effective way to recruit new employees.
Every worker of the call centers is highly proficient and educated. Since the Philippines has adopted the Western culture, it is safe to say that call center workers can pretty much relate to the company’s foreign clients. Also, English has been the second language of the Filipinos, so employers might as well capitalize on it. Call centers provide trainings for their agents to phase out the local accent and adopt the American accent or either neutralize their accent.
Filipinos are known to be excellent workers. Aside from that, they are polite and patient. With these traits, they are perfect candidates to handle customer service and tech support.
For everyone’s information, outsourcing is not only limited to call centers. The Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) companies have already established a name in the country. Also, these outsourcing companies are inclined to hire experienced professionals such as lawyers and writer. Because of this, there is always a high demand for manpower.
The laws of the country regarding foreign investment are not that strict so outsourcing companies take advantage of the special zones.
It is always an advantage for both the company and the service provider if there is an outsourcing. Both can get an excellent service quality at a minimum rate.