Low operational costs, scalability and unrestricted contacts of skilled workers are among the reasons why companies prefer offshore locations. Also, setting up call centers in other developing countries, like the Philippines, is cheaper compare to their domestic operations. Outsourcing for some companies is a cost effective way to recruit new employees.
Every worker of the call centers is highly proficient and educated. Since the Philippines has adopted the Western culture, it is safe to say that call center workers can pretty much relate to the company’s foreign clients. Also, English has been the second language of the Filipinos, so employers might as well capitalize on it. Call centers provide trainings for their agents to phase out the local accent and adopt the American accent or either neutralize their accent.
Filipinos are known to be excellent workers. Aside from that, they are polite and patient. With these traits, they are perfect candidates to handle customer service and tech support.
For everyone’s information, outsourcing is not only limited to call centers. The Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) companies have already established a name in the country. Also, these outsourcing companies are inclined to hire experienced professionals such as lawyers and writer. Because of this, there is always a high demand for manpower.
The laws of the country regarding foreign investment are not that strict so outsourcing companies take advantage of the special zones.
It is always an advantage for both the company and the service provider if there is an outsourcing. Both can get an excellent service quality at a minimum rate.
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